FAQ

Do I need to set up an account to place an order?

Yes. Creating an account with us allows you to keep track of your order status easily. It also allows us to communicate with you easily about your purchase.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.

I've lost/forgotten my password. What should I do?

If you’ve lost or forgotten your password, please use this page to enter the email address attached to your account, and we’ll initiate the password recovery process for you.

What payment methods does your store accept?

We offer a Cash on Delivery service for all orders delivered within Pakistan.

Do you deliver to my country?

Yes, Our reach is out to every country of the world.

Do I have to sign for my order?

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

What happens if I want to return or exchange what I've purchased?

We strive to provide you with as much detail as you need to make an informed purchase, so we offer you accurate measurements, information and multiple views of each item. There are no cancellations. All orders placed on the website will be processed once you complete the checkout process. However, we’ll do our best to accommodate you if you need to make changes. Please contact customer service within 24 hours of your order. All sales are final, no return, exchange, price adjustments or cancellations are possible.

How do I track my order and shipping?

All of our local orders are delivered within 3-5 days of order placement. Once an order has been successfully placed, you will be able to track the status of your order through the tracking code provided to you via email.

Can I change my shipping address after I have place my order?

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you.

Is there a possibility that my order gets delayed?

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note this can take longer during our holiday and promotion periods, when it may take up to 48 hours for shipments to be dispatched.